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Web Automated Reference Materials System (WARMS)
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M23-1 Administrative Operations
Part 1 - Operating Procedures
Part 2 - Performance Measurement Systems and Standards
Part 5 - Target Operating Procedures
Part 1. Operating Procedures
Table of Contents
Introduction
Chapter 1 - Mail Management
Chapter 2 - Claims and Correspondence
Chapter 3 - Rescinded
Chapter 4 - Rescinded
Chapter 5 - Rescinded
Chapter 6 - Records Adjustment
Chapter 7 - Restricted Access
Chapter 8 - Restricted Access
Chapter 9 - Death Benefits Applications And Correspondence
Chapter 10 - Rescinded
Chapter 11 - Change of Name and Address
Chapter 12 - Rescinded
Chapter 13 - Files Management
Chapter 14 - Transfer of Veterans Records
Chapter 15 - Retirement and Recall of Records
Chapter 16 - Records Inventory Management System (RIMS)
Chapter 17 - Centralized Transcription Management
Chapter 18 - Form and Form Letter Management
Chapter 19 - Administrative Issues Management
Transmittal
Part 2. Performance Measurement Systems and Standards
Introduction
Chapter 1 - Introduction
Chapter 2 - Composition of Work Rate Standards
Chapter 3 - Office of the Chief
Chapter 4 - Mail and Messenger
Chapter 5 - CTA/PCTS/DTU
Chapter 6 - Services
Chapter 7 - Rescinded
Transmittal
Part 5. Target Operating Procedures
Introduction
Chapter 1 - Rescinded
Chapter 2 - Rescinded
Chapter 3 - Rescinded
Chapter 4 - Rescinded
Chapter 5 - Rescinded
Chapter 6 - Target Terminal System Privacy and Security Data
Chapter 7 - Rescinded
Chapter 8 - Rescinded
Chapter 9 - Rescinded
Chapter 10 - Carols Privacy And Security Data
Transmittal
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Reviewed/Updated Date:
September 12, 2007
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