M21-4 Manpower Control and Utilization in Adjudication Divisions

Introduction - Introduction, Last Updated 11/30/95
Chapter 1 - General, Last Updated 9/30/93
Chapter 2 - Quality Improvement Programs for Adjudication Divisions,
Last Updated 1/25/95
Chapter 3 - Quality Assurance, Last Updated 6/29/07
Chapter 4 - Claims Processing Timeliness, Last Updated 10/3/96
Chapter 5 - Quantitative Measurement in Adjudication Divisions, Last Updated 11/1/95
Chapter 6 - Work Flow Management, Last Updated 5/18/05
Chapter 7 - Systematic Analyses of Operations (SAO), Last Updated 5/1/97
Appendix A - Glossary of Terms and Definitions, Last Updated 9/10/92
Appendix B - Reserved
Appendix C - End Product Codes and Work-Rate Standards for Quantitative Measurements, Last Updated 10/3/96
Transmittal
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Reviewed/Updated Date: September 12, 2007